Lenders & Servicers

In the Loan Monitoring and Sensitivity Analysis phase, we will:

• Perform a detailed financial analysis of property operations utilizing readily available property financial information and market intelligence, culminating in a written opinion of current and future value.
• Using the experience our associates have gained in decades of operating or overseeing hotels, provide a true and accurate picture of what is, in reality, taking place at the property level.
• Acquire existing supply and demand lodging data and extrapolate pertinent information as it relates to the subject property.
• Utilize our existing market knowledge and, when possible, use our relationships with knowledgeable local industry contacts, to obtain intelligence on surrounding market and hotel demand issues.
• Provide a written report to the client addressing initial findings regarding the financial viability and operating efficiency of the collateral, compliance with loan covenants, and the property’s ability to service debt.

In the Asset and Operations Management phase, we will:

• If deemed appropriate, serve as the go-between with your borrowers, ensuring that they are providing you with the complete and accurate information you need, in a succinct and legible manner, and in a format that you prescribe. Areas of attention include:
  • pre-negotiation agreements,
  • P&I deferrals,
  • default deferrals,
  • operating covenants,
  • suspension of operations,
  • use of reserves,
  • SNDA issues,
  • lender consents,
  • loan modification fees, and
  • myriad other loan-related challenges.
• Develop a detailed report of findings and recommendations based on a review of historical financial data, operational, and performance reports.
• If deemed worthwhile and feasible, complete a visit to the asset to discretely gain insight on the property’s operations and physical plant.
• Work with the property operator to develop a realistic twelve-month statement of operating projections as well as a break-even analysis.
• Prepare recommendations for revenue generation and cost containment practices after performing a detailed analysis of revenue sources, expenses and controls, departmental operations and staffing.
• Conduct a review of property operations, physical plant condition, and management company contract compliance.
• Review secondary market research and conduct relevant interviews with local professionals to further understand market dynamics and possible impacts on hotel operations.
• Review the owner and/or operator’s plans to ramp up operations to ensure they are designed in an effective and
  efficient manner.
• Monitor borrower loan compliance.

In the Asset Management phase, we will:

• Step into an ongoing oversight role at the property level. We can provide you and the hotel operator with tried and tested strategies to stem the bleeding while still providing guests with a positive experience during their stay.
• Evaluate, recommend, and monitor specific actions relative to all aspects of hotel performance, including revenue
  generation, expense management, management proficiency, brand affiliation, capital budgeting, and planning.
• Interview and engage a property management firm or general manager on behalf of the client, as needed, and provide oversight of the transition process, as applicable.
• Develop performance benchmarks and financial reporting methodology.
• Develop and implement financial control point responsibilities.
• Source and engage third-party accounting services provider, as needed.
• Monitor management’s existing financial controls, policies, and procedures.
• Provide operational oversight, including regular property visits.
• Review physical plant preventive maintenance procedures.
• Participate in ownership meetings, especially as formal updates of financial and operational performance are presented.
• Facilitate meetings with the franchisor and other constituents as needed.
• Provide a realistic and current hotel valuation analysis, including an estimate as to when the property is expected to return to a valuation on which the loan was originally based.
• Assist in determining the possible disposition of the loan or the asset itself.

Investment Advisory Services overview:

• We provide personalized investment services to banks and pension funds, life insurance companies, real
  estate investment trusts, and other owners of hotels, resorts, and golf courses throughout North America.
• Our principals have completed billions of dollars in hotel transactions in their combined careers and have
  executed some of the most challenging and complicated trades in the marketplace.
• We have worked with nearly every major brand, property type, operator, and ownership group in the lodging investment arena.

Examples of history of success with dispositions is available on the Representative Engagements page.